Orders may be exchanged or returned up to 30 days from receipt. Please make sure you understand our Returns Policy.
In order to return your product:
- Contact Customer Care within 30 days of your purchase providing your order number, detailing the products you would like to return and the reason.
- You will receive an email from Customer Care with your RMA# (Return Merchandise Authorisation) and detailed instructions on how to return your package.
- Returns are typically processed within 7 days from receipt at our UK warehouse.
Failure to provide an RMA number on a returned package will automatically incur a 10% surcharge on the value of the goods purchased. It is HIGHLY recommended you ship your return with some type of tracking number or delivery confirmation number to ensure your package is returned to us.
Once your return is received and processed by us, we will process a refund to the same method of payment used for the order (minus any shipping charges that were incurred when the order was placed). You will be notified via email once your credit has been issued. The credit usually appears within 3 to 5 business days, depending on how long it takes the credit card company to process the refund.
Your credit card issuer does not notify us when the credit is refunded to your account. This information must be requested from the credit card issuer.
I have opened the package but not used the item, can I still return the item?
Yes, eventhough you've opened the outer packaging you can still return the item so long as you haven't used the item.